Centrica are going through a fascinating period of change at the moment. We’re evolving to become a truly purpose-led organisation, helping millions of customers to live more sustainably, simply and affordably. We truly believe that we have a huge role to play in helping the nation to cut carbon emissions and prepare for a net zero future, and it’s a role we are immensely proud of.

The Academy team are responsible for the delivery and facilitation of all learning programmes across Field Engineers covering Service and Solutions and Centrica Business Solutions (CBS). The Combined Heat and Power Trainer is responsible for delivering technical and behavioural learning for the CHP Field Engineers within CBS.

  • Salary: Competitive + bonus + private healthcare + generous company benefits

  • Location: UK Flexible with travel to our Academy sites - Hamilton, Rotherham, Leicester, Dartford, Thatcham


  • Lead the learning delivery of Engineering programmes ensuring employees can demonstrate competence across all aspects of the role and are compliant with relevant legislation and industry codes of practice

  • Deliver inspiring learning solutions that have our customers as the primary focus and which in turn will impact positively on our customers’ experience

  • Delivery of both Academy and Field-Based training schedules to ensure that any service level agreements are completed

  • Delivery of whole training schemes, programmes, Inductions and award schemes including the timely completion of documentation and review requirements

  • Support the business in creating and delivering training modules in line with any reported risks/defects identified during audit or investigation

  • Ensure that all pre-training / preparation activity is completed prior to commencement of sessions, in line with quality standards and SLA’s

  • Ensure learning delivery is compliant with awarding-body and Centrica quality frameworks and systems across all programmes 

  • Liaise with operational stakeholders and the L&D teams to ensure the Programme is delivered on time and on budget

  • Ensure HSE and legal conformance as well as actively promoting and role-modelling safety performance

  • Ensuring Learning site and training locations are appropriately prepared, and are conducive with safe and effective learning environments

  • Build effective working relationships with key stakeholders across Centrica to ensure quality delivery of a consistent learning programme

  • Ensure operational and regulatory risks are managed and escalated as appropriate

  • Identify and share good delivery, facilitation and assessment practices and advancements that can be applied to learning activities across Centrica

  • Lead by example in delivery, facilitation and assessment methods, in particular, to promote a culture where learners are treated fairly and have equal and appropriate access to learning

  • Review learning evaluations and act on feedback to support continuous improvement of delivery and facilitation in terms of learner experience, satisfaction, engagement and business impact

  • Proactive planning and relationship-management of key stakeholders to ensure feedback and learner progress is regularly reviewed

  • Provide effective leadership of learners and groups of learners to encourage best performance and to ensure compliance with all Centrica policies on attendance, performance and code of conduct

What we're looking for...

  • Experience working with CHP units and installations

  • Proven experience of delivering and facilitating technical and behavioural learning programmes within large customer orientated business, ideally from a sector where sales and service is a focus

  • Demonstrated ability to prioritise and manage all aspects of HSE across the learning environment

  • Proven track record of technical competence

  • Sufficient experience in a technical role and a full understanding of the Technical Operational Procedures relevant to any learner or group of learners

  • A functional knowledge of Quality Management Systems and ISO procedures

  • Ability to manage large group learning experiences or smaller interventions

  • Ability to influence and communicate with a broad range of stakeholders, across all levels of the business

  • Strong underpinning knowledge of learning delivery methodology

Education & Qualifications:

  • CIPD (or similar) related to Learning & Development / Training Facilitation (essential)

  • Facilitation / Coaching (preferred)

  • Gas Services Installation/Maintenance Qualification

  • A professional qualification in Learning Delivery/Facilitation or an equivalent.

  • Assessor Qualification

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!


This role is being handled by the Centrica recruitment team and NO agency contact is required.

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